About Genuine
A shop worth calling back.
Fifteen years. One plumber. Same number.
Meet the owner
A licensed plumber picks up the phone.
Justin grew up in Batavia and still drives the same streets to jobs today. He's a licensed master plumber, and he's the one on the line when you call.
No call center. No dispatcher. No "we'll have someone reach out." A plumber answers, listens, and tells you plainly what the visit will cost.
That's the whole pitch. The rest is the work.
Our story
A small shop that answers its own phone.
I started plumbing because the work made sense. You walk into a broken thing, and you walk out leaving it fixed.
Fifteen years later, we're still a shop that answers its own phone. No dispatcher. No call center. A licensed plumber picks up.
Batavia's my hometown. Same drive to a job on Wilson Street that I took as a kid. That's part of why the work gets done right — I'm going to see you at Jewel.
We work on old homes and new ones. 1880s galvanized, mid-century cast iron, 2010s PEX. Each one gets the same diagnostic approach: find the cause, quote it plain, fix it once.
We keep the crew small on purpose. Every job has an owner on-site or on the phone.
That's what it takes to get it right.
The crew
